Care Operations

SYMPHONY

THE PROBLEM

Clinicians and staff are often burdened by non-essential visits that take time away from patients requiring active care. Additionally, preparing for each patient visit is crucial, and providers take significant time to ensure that all the necessary information is readily available and summarized.

OUR SOLUTION

Symphony streamlines these critical processes by using OncoLLM to process patient- and clinic-level data, ensuring that clinicians can dedicate more time to providing high-quality care. Specifically, Symphony assists with the following tasks:

1. Implementing Triage Protocols

Classifying Appointment Requests: Symphony evaluates whether an appointment request is essential or non-essential, and provides justification. It also integrates into existing scheduling software.
Generating Referral Letters: Symphony automatically produces referral letters for patients requiring care in non-cancer care settings.

2. Identifying Missing Data

Analyzing Visit Types: The system identifies key missing data in the medical record likely to be relevant for an upcoming appointment, such as incomplete lab values, tests, or new patient checklists.
Generating Lists for Care Coordination: Symphony automatically generates a list of any gaps in the data or other outstanding action items for care coordinators.

3. Pre-Charting

Summarizing Patient Information: Symphony summarizes all information relevant to a patient's visit for clinical staff to review.
Providing Citations: Symphony offers granular citations to show its source(s) of information, e.g. providing the dates of the specific clinical notes that note the patient’s highest and lowest values of a particular laboratory test.